Last Updated: July 23, 2026
Thank you for shopping with Wavey Hats. We want you to be completely satisfied with your purchase. If something isn't right, this policy explains how returns, exchanges, and refunds work.
1. Return Eligibility
We offer a 30-day free return window from the date your order is delivered. To be eligible for a return:
- The item must be unused, unworn, and in the same condition you received it.
- It must include all original packaging and tags.
- Proof of purchase (order number or receipt) is required.
Returns requested outside this window, or without proof of purchase, cannot be accepted.
2. How to Request a Return
To start a return, please contact our customer service team before sending anything back:
Email: support@waveyhats.com
Phone: +1 (706) 251-4336
Live Chat: Available on waveyhats.com
Once your return is approved, we will provide instructions on how and where to send your item.
Return Address
Wavey Hats
7825 Ellis Rd, Unit B
Melbourne, FL 32904
United States
3. Return Shipping Costs
Returns made within the 30-day window are free of charge to you, including for defective, damaged, incorrect, or change-of-mind items. We will provide return instructions and cover the cost of return shipping.
4. Items Not Eligible for Return
We do not accept returns for:
- Items showing signs of wear, use, or damage not caused during shipping.
- Items missing original tags or packaging.
- Gift cards or promotional/final sale items (if applicable).
5. Exchanges
If you would like a different size or style, please contact us at support@waveyhats.com, by phone, or via live chat on our website to arrange a return and new order.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@waveyhats.com.
7. Payment Methods
All payments on waveyhats.com are processed securely through Shopify Payments. We accept major credit and debit cards, as well as supported digital wallets, as shown at checkout.
8. Contact Information
Business Name: Wavey Hats
Address: 7825 Ellis Rd, Unit B, Melbourne, FL 32904, United States
Email: support@waveyhats.com
Phone: +1 (706) 251-4336
Live Chat: Available on waveyhats.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
Response Time: Within 24 hours